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FAQ
 These are the most Frequently Asked Questions regarding A+ Institute Distance Education Courses. Please feel free to contact us with any further questions you may have.
Anytime you need help, feel free to contact our administrators or instructors. However, please read this section first to quickly answer the most frequently asked questions.
Q. What system requirements do I need?
Q. Who can I call if I need help with installation or instructions?
Q. My program is running slow, or not responding as fast as it should. What should I do?
Q. I need my certificate of completion as soon as possible. What can I do to speed it up?
Q. I think a statement, answer or other information may be incorrect, or I disagree with something. What should I do?
Q.
My course will not load on my computer. What do I do?
Q.
My user name and password I entered earlier are not loaded. What do I do next?
Q. I logged in to the program and had to leave for more than ten minutes. When I returned I was logged off the course and the program did not give me credit for any hours during that session.
Q. I keep getting a “run time” or “script error” message. What does that mean?
Q. My system is running slower than normal, or “locks up” while running the A+ program. What can I do?
Q. I need more information than the course provides. Where can I find more about a certain topic?
Q. What system requirements do I need?
A. MINIMUM SYSTEM REQUIREMENTS: Operating System: Windows98/2000/XP Platform: 486 100 CD Drive: 4X CD-ROM Drive RAM: 12MB Free Video Resolution: 800x600 pixels Video Color Depth: 16-Bit (thousands of colors) or better Audio Hardware: Soundblaster 16 or compatible RECOMMENDED SYSTEM REQUIREMENTS: Operating System: Windows 98/2000/XP Platform: Pentium 120 CD Drive: 4X CD-ROM Drive RAM: 12MB Free Video Resolution: 800x600 pixels Video Color Depth: 16-Bit (thousands of colors) or better Audio Hardware: Soundblaster 16 or compatible
OUR SOFTWARE IS NOT COMPATIBLE WITH APPLE/ MAC or Windows 95
Q. Who can I call if I need help with installation or instructions?
A. You can do any of the following: email eval@aplusnow.com 24/7 or call at (800) 290-0021, (509) 279-0235 from 9:00AM to 4:30PM weekdays, or leave voicemail anytime and you will be answered within 2 business days.
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Q. What if I receive a broken or defective CD?
A. Just call and let us know. Return the broken CD or Disk and we will immediately ship you a replacement at no charge. You may also be able to get an immediate replacement at on of our many branch campus schools. Please click here for an affiliate location closest to you.
Q. My program is running slow, or not responding as fast as it should. What should I do?
A. First, check your system and see if it meets minimum requirements. If so, you may have too many programs, applications or large documents on your computer. You may want to consider deleting unused files and/or programs and defrag your hard drive. If you need help with this, please call our administrator.
Q. I need my certificate of completion as soon as possible. What can I do to speed it up?
A. This happens quite often to busy real estate professionals! If you need your certificate right away you can speed things along by calling the administrator and ordering your certificate to be sent overnight or priory mail. You will need a credit card to pay for this. We use USPS overnight mail at a cost of $13.65. Well worth the cost if you need it fast!
Q. I think a statement, answer or other information may be incorrect, or I disagree with something. What should I do?
A. This could simply be a typo or other error. Please make note of it and it will be evaluated and corrected if necessary. However, it may also be that laws, regulations and practices can differ from one locale to another. Please consult with your instructor or your broker about these matters, but do let us know about your concerns. Your instructor will answer all questions related to this course.
Q.
My course and it will not load on my computer. What do I do?
A. The courses are designed to work on one computer and one computer only. If you have previously loaded the the program on another computer, you must go back to that computer to continue the course.
Q.
My user name and password I entered earlier are not loaded. What do I do next?
A. The courses are designed to work on one computer and one computer only. If you have previously loaded the the program on another computer, go back to that computer and re-enter your user name and password.
Q. I logged in to the program and had to leave for more than ten minutes. When I returned I was logged off the course and the program did not give me credit for any hours during that session.
A. Our courses are designed to log you out if you do not interact with the program for more than 10 minutes. This is a fail safe that is required by the state for our programs to have. You MUST log completely out of the program to the desktop every time you log out of the course. If you leave the computer for any unexpected reason, it is advisable to log out of the course. We cannot give you credit for lost hours. We try very hard to inform all students of the 10 minute rule.
Q. I keep getting a “run time” or “script error” message. What does that mean?
A. These errors are caused from clicking through the program too quickly. The picture files and audio files cannot keep up and fail to load causing the program to crash. This usually happens when a student finishes the course early and clicks through the program to log the required hours. If this happens, log out of the program and sign back on. DO NOT continue to click quickly through the screens.
Q. My system is running slower than normal, or “locks up” while running the A+ program. What can I do?
A. First of all be sure that you are exited out of ALL programs (including the internet). The programming we use does not interact well with other computer software programs running at the same time. Some computer systems run this CD better than others. CPU and CD ROM speeds will determine its efficiency. If the CD is taking too long to load, you can delete unused programs, large files, etc., OR you can copy the CD to run directly from your hard drive. If you have a slower computer, this solution may increase your access time considerably. This will also help if the screens seem to be running over top of each other
Q. I need more information that the course provides. Where can I find more about a certain topic?
A. Your instructor will provide information within the scope of this course. If you need more in-depth information or information outside the scope of this course, please visit the Student Center for a great selection of educational and professional resources. You will find expert advice columns, question and answer banks, news, real estate glossary and links to organizations such as REEA (Real Estate Education Association). You will also find a great "Discussion Group" where you can meet other students and real estate professionals.
Home Study, Distance Education or Computer Based Training...whatever you want to call it, now you can take real estate courses -anywhere - anytime.
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