Syllabus
Admission Policy:
Courses offered by A+ Institute are open to all persons whether or not
they are licensed real estate agents. No person will be denied
admission based solely on race, creed, color, sex, national origin,
religion, familial status, or sexual orientation. We strictly adhere to
all Equal Opportunity and ADA laws and statutes.
Attendance:
All courses by A+
come in cd-rom format and are offered through distance education.
Attendance in a classroom is not required nor is it mandatory.
Interaction is automatically timed and tracked within the program and
will provide an accounting of all time spent in the course. This
information is stored in the student transcript record and verification
by the Administrator is required before credit or certificate of
completion can be granted. Students work at their own pace; however,
some courses may be time-sensitive. The student has one year from date
of purchase to complete any one course. Courses not completed in one
year or less will be considered "abandoned". No credit will be given for
these courses.
Course
Materials: All
course materials needed to successfully complete the course are included
in your order with exception of the final exam (which is delivered to an
approved proctor upon completion of the required hours). Some courses
may require the use of a calculator, which students must provide
themselves. Additionally, all material is the copyright protected
property of A+ Institute. Students receive a one-user license to use the
CD ROM courseware, textbook, or outline, and instructions for proper
completion and submission. Duplication or copying of courseware, books,
outlines, or any course material is forbidden by law and strictly
enforced.
Reinstatement
Policy: If you
have not completed the course(s) after 12 months and want to continue,
there will be a
$25.00
re-instatement fee per course
in order for you to get credit for the course. This good only for the
purchaser of the course. Transferred courses do not apply. If after 24
months, student hasn't completed the course, the must purchase a new
course and the current course price will be charged.
We have a $25.00 NSF or returned check fee. If you pay by check we hold
materials for 10 days until the check clears our bank.
Completion
Requirements:
All students must,
without exception, complete the required number of clock hours, take the
final exam, and submit their user files to A+ along with the Student
Registration form, Proctor form, and Sworn Statement of Identity form,
prior to receiving a certificate of completion. These forms may be found
in the Student Help Center of our web page at
www.aplusnow.com under the California Forms section.
Cause
for Dismissal:
A student may be dismissed and terminated from A+ Institute by the
Administrator or the Instructor for failure to pay tuition, fraud,
misrepresentation of identity, cheating, abuse or disruption of the
electronic communication options, or damage to any school property,
systems, or programs. Dismissed students will not receive certificates
or refunds (see refund policy, if applicable). Dismissed students must
apply to the Administrator in writing to be considered for re-admission.
Refund
Policy: If you are not
completely satisfied with our courses, you may return all materials
within eight (8) days for a 100% refund (excluding shipping, handling,
and registration fee) Non-Refundable fee=$25.00. (example: $99.00
course fee, less $25.00 non-refundable fee = $74.00 refund to student)
Refund payments will be made to the student no later than 30 days of
written notice. There will be no refunds after midnight on the eighth
business day after the course is mailed. However, an unused course may
be transferred to another individual at the discretion and approval of
A+. The transfer MUST be completed within one year from date of
purchase.
Examinations:
Students
must pass the final exam with a score of at least 60% correct.
Copying or reproduction of
examinations, questions, answers, or explanations in any manner or form
is forbidden and cause for immediate dismissal
Final
Exams:
The method we use to provide the student with the final examination
includes steps to protect the integrity and prevent cheating on the
examination. Following California’s rules on test administration by
means of traditional correspondence course requirements, the student
must take the final exam in the presence of an “authorized” proctor.
The final exam is on a separate CD from the course and is neither
downloadable nor printable. Upon completion and verification of the
required clock hours, the exam CD will be mailed to an authorized
proctor. The student must take the exam in front of the authorized
proctor. When completed, the proctor is to mail back the exam results
and CD to A Plus.
You must complete
all required chapters and complete the required number of clock hours.
When you have completed all clock hours a notification will appear on
your screen. IMPORTANT! California State law requires you to take the final exam
in the presence of an approved proctor. Upon notification, you must
remove your CD and call A+ at 1-800 290 0021 for approval of your
proctor BEFORE taking the final exam.
NOTE: A final
examination is required for all statutory and continuing education
courses. All final exams offered by A+ are closed book examinations. We
do this to help ensure mastery of the course material.
Final Exam Procedures: California’s
traditional correspondence course testing procedures require that the
final exam is administered and supervised by a person who is not related
by blood, marriage, or any other relationship to the student taking the
exam which would pose a conflict of interest. (for example: the real
estate broker is which the applicant is working for).
The final examination may be
taken at an A+ Institute approved location, or the student may suggest a
proctor or entity to administer the exam. Please call A+ Institute
BEFORE completing the required clock hours so we provide a proctor and
test site to you.
Once the proctor and exam
site is approved, A Plus Institute will
send the
examination CD to the proctor. Upon completion of the final exam, the
proctor will send the results and exam CD directly
to A+ Institute for grading and issuing of the appropriate certificate.
You may keep the
course materials
CDfor your future
reference; however, you will not have access to the final examination.
Certificates:
Certificates are available to students who have paid tuition, completed
and turned in the student registration form, sworn statement of identity
form, authorized proctor form, completed the required course hours, and
passed the final exam. Getting your certificate of completion to you is
our top priority. We normally process certificates and mail them out
within 24 hours of receiving your exam results. The exceptions to normal
processing times are weekends and holidays. If we receive your
information on Saturday your certificate will be processed and mailed
out Monday morning. If you need your certificate faxed to you, either
call A+ or include a fax number when you email your user log to us, and
we are more than happy to do this for you after we receive your exam
results from the proctor.
School
Records: A+
will maintain school records on CE courses for a period of 5 years.
Statutory courses are required to be maintained indefinitely for the
student to obtain a duplicate certificate upon request. The information
we maintain is: student name, address, date of enrollment, date
certificate issued, number of clock hours completed, and examination
results, in addition to duplicate course completion certificates. When
requested by governing jurisdictions, student records are provided to
the Department of Licensing for review and audit.
Trouble Shooting:
Technical support is available by telephone, email, or reviewing our
FAQ’s
section in this handbook. Students are required to read the FAQs section
of this handbook and attempt all applicable instructions to correct any
problem BEFORE contacting the administrator for technical
assistance. Most problems can be solved by reviewing this section.
AFTER the student has attempted each possible solution, if the
problem has not been resolved contact Tech Support Monday thru Friday
from 8 a.m. to 5 p.m. at 1-800-290-0021, or email
eval@aplusnow.com.
When emailing A+, please include your name, email address, the operating
system you are using (i.e. Windows XP), the name of the course you are
taking, if you are using the 3.5” floppy disk, and a description of the
problem. If you are receiving an error message, please include the
message. This courtesy helps our Tech Support Team out a lot!
Course and Instructor
Evaluation:
The
amendments to Commissioner’s Regulations 3000 and 3006, requires that
course providers notify students of the availability of the Course
Instructor and Evaluation Form (RE 318a) on the DRE website at
www.dre.ca.gov.
The evaluation form is located in the lower right portion of the
homepage. After completing the evaluation, the student can
electronically submit the form to DRE by selecting the “Send your
Evaluation to the DRE!” at the bottom of the page.
The
purpose of this evaluation is to assist the Department of Real Estate in
better serving the educational needs of real estate licensees, and to
provide feedback to A+ Institute on the effectiveness of our courses.
Disclaimer: The California
Department of Real Estate approves courses for continuing education,
however this approval does not constitute
an endorsement of the views or opinions which are expressed by
the course sponsor, instructor, authors or lecturers.
MINIMUM SYSTEM
REQUIREMENTS:
Operating
System: Windows 98 , 2000, XP
Platform:
486 100
CD
Drive: 4X CD-ROM Drive
RAM:
12MB Free
Video
Resolution: 800x600 pixels
Video
Color Depth: 16-Bit (thousands of colors) or better
Audio
Hardware: SoundBlaster 16 or compatible
RECOMMENDED
SYSTEM REQUIREMENTS:
Operating
System: Windows
Platform:
Pentium 120
CD
Drive: 4X CD-ROM Drive
RAM:
12MB Free
Video
Resolution: 800x600 pixels
Video
Color Depth: 16-Bit (thousands of colors) or better
Audio
Hardware: SoundBlaster 16 or compatible
NOTE: Our software is NOT compatible with
Apple/Mac/or Windows 95
