Admission Policy: Courses offered by A+ Institute are open to all persons whether or not they are licensed real estate agents.  No person will be denied admission based solely on race, creed, color, sex, national origin, religion, familial status, or sexual orientation. We strictly adhere to all Equal Opportunity and ADA laws and statutes.

 Attendance:  Courses by A+ are online or delivered via CD ROM format and are offered through distance education. Attendance in a classroom is not required nor is it mandatory. Interaction is automatically timed and tracked within the program and will provide an accounting of all time spent in the course. This information is stored in the student transcript record and verification by the Administrator is required before credit or certificate's of completion can be granted. Students work at their own pace; however, some courses may be time-sensitive. The student has one year from date of purchase to complete any one course. Courses not completed in one year or less will be considered "abandoned". No credit will be given for these courses. The Administrator may allow exceptions for unusual circumstances or hardship at her discretion.

After one year  there  will  be a $100.00 re-instatement  fee for pre-license courses, a $50.00 re-instatement fee for 30 hour courses and a $20.00 re-instatement fee for the rest. This is good only for the purchaser of the course. Transferred courses do not apply. If after 24 months, student hasn't completed the course, they must purchase a new course and the current course price will be charged. We will send you out new courses with the latest changes and updates for you to study from. We will not credit hours taken over the previous 12 month period.  A $25.00 NSF or returned check fee will be charged. Materials and/or courses paid for by check will be held for 10 days or until the check clears our bank.                     

Course Materials: All course materials needed to successfully complete our courses are included in your order. Some courses may require the use of a calculator, which students must provide themselves. Additionally, all material is the copyright protected property of A+ Institute. Students receive a one-user license to use the CD ROM courseware, textbook, or outline, and instructions for proper completion and submission. Duplication or copying of courseware, books, outlines, or any course material is forbidden by law and strictly enforced. 

Instructors:  All Instructors have current instructor certificates as required by the Washington State Department of Licensing. You can verify instructor course certificates by calling the Department of Licensing Education Section at (360) 664-6505.

 Completion Requirements:  All students must, without exception, complete the required number of clock hours, take the final exam (if required), and submit their user files to A+ along with the Student Registration form prior to receiving a certificate of completion. It is Washington State requirement that no more than 7.5 hours per day be spent in any one course. We strictly enforce this policy. You will not be given credit for anything over 7.5 hours per day.

 Cause for Dismissal: A student may be dismissed and terminated from A+ Institute by the Administrator or the Instructor for failure to pay tuition, fraud, misrepresentation of identity, cheating, abuse or disruption of the electronic communication options, or damage to any school property, systems, or programs. Dismissed students will not receive certificates or refunds. Dismissed students must apply to the Administrator in writing to be considered for re-admission. Copying or reproduction of examinations, questions, answers, or explanations in any manner or form is forbidden and cause for immediate dismissal

 Refund Policy: There will be no refunds once student has received course materials. However, an unused course may be transferred to another individual at the discretion and approval of A+. The transfer MUST be completed within one year from date of purchase.

 Examinations:  Final exams are automatically delivered upon the student's completion of the required number of completed clock hours. If you are taking the Practices course as your 30 hr elective for Broker’s License or for your first license renewal, you must pass with a score of at least 70% correct. Students are given 3 chances to pass the final exam. For continuing education credit, Washington State does not require you to complete the final examination at the end of the course; however, to test your mastering of the subject matter, we recommend you take the final exam, you will receive your score for self-evaluation.

 Certificates:  Certificates are available to students who have paid tuition, completed and turned in a sworn statement of identity, completed the required course hours, and (if required) have passed the final exam. Getting your certificate of completion to you is our top priority. We normally process certificates and mail them out within 24 hours of receiving your user log. The exceptions to normal processing times are weekends and holidays. If we receive your information on Saturday your certificate will be processed and mailed out Monday morning. If you need your certificate faxed to you, either call A+ or include a fax number when you email your user log to us, and we are more than happy to do this for you.

 Candidate Handbooks: If you are taking this course as a requirement for a new license (salesperson or broker), you must contact A+ to receive a Candidate Handbook to take with you to the state exam (required by state). It is your responsibility to ensure you have the Candidate Handbook.

 For salespersons, the Candidate Handbook needs our school stamp in order for you to sit for the state exam. For broker’s license, you need to have your broker sign the statement acknowledging that you have been a full time licensed salesperson for at least 2 years. Then you need to have DOL stamp the form BEFORE you make your reservation to take the state exam. A+ will not be responsible if you have not followed the correct procedures. A copy of the Candidate Handbook is available on our website at www.aplusnow.com. Go to the Student Help Center and click on WASHINGTON under the STUDENT FORMS AND EVALUATION Heading. The link is:  http://www.aplusnow.com/wa_forms_page.htm.

School Records: A+ will maintain student's records for 5 years or longer as required by State law, and students may request duplicate certificates at any time. The information we maintain is: student name, address, date of enrollment, date certificate issued, number of clock hours completed, and examination results, in addition to duplicate course completion certificates. When requested by governing jurisdictions, student records are provided to the Department of Licensing for review and audit.

Trouble Shooting: Technical support is available by telephone, email, or reviewing our FAQ’s section in this handbook. Students are required to read FAQs section of this handbook and attempt all applicable instructions to correct any problem BEFORE contacting the administrator for technical assistance. Most problems can be solved by reviewing this section. AFTER the student has attempted each possible solution, if the problem has not been resolved contact Tech Support Monday thru Friday from 8 a.m. to 5 p.m. at 1-800-290-0021, or email eval@aplusnow.com.  When emailing A+, please include your name, email address, the operating system you are using (i.e. Windows XP), the name of the course you are taking, if you are using the 3.5” floppy disk, and a description of the problem. If you are receiving an error message, please include the message. This courtesy helps our Tech Support Team out a lot!

State Certification and Approval: A+ Institute is a state approved real estate pre-license and continuing education school. All of our courses are approved by the WA State Department of Licensing for the clock hours indicated. For more information about our certification and approval visit the DOL’s website on approved course providers at: http://www.dol.wa.gov/realestate/recat.pdf. You can also email the Real Estate section at RealEstate@dol.wa.gov. Phone or Fax the DOL Education Section at (360) 664-6505
Fax: (360) 570-4977 or mail at:

Department of Licensing
Real Estate Program
PO Box 9015
Olympia, WA 98507-9015

 Inquiries regarding our ARELLO certified courses maybe sent to information@arello.net

 Copying or reproduction of examinations, questions, answers, or explanations in any manner or form is forbidden.